Cancellation policy
What happens to your booking if you have to cancel, and what happens if the journey cannot take place.
Updated on 23 September 2026
1Principle
Any cancellation must be sent in writing to progenitel@gmail.com. The date of receipt applies.
No cancellation is possible after 30 November 2026: by that date, services are committed with local partners.
2Fees retained
The fees retained depend on when the cancellation is made before departure.
- More than 90 days before departure: 30% of the total price
- From 90 to 61 days: 50%
- From 60 to 31 days: 70%
- 30 days or less: 100%
To be completed by Bénin Roots : Final fee scale to be validated, and how it works with the 30 November 2026 deadline.
3Refunds
Any refund is made to the payment method used, within 30 days of the cancellation being accepted.
4Cancellation by Bénin Roots
If the journey were cancelled by Bénin Roots, all amounts paid would be refunded. Costs incurred by the traveller with third parties, in particular the flight, remain their responsibility: this is why travel insurance is recommended.
5Transferring your place
You may transfer your place to another person until 30 November 2026, provided that person accepts the terms of the journey and provides the required information.
To be completed by Bénin Roots : Any transfer fee to be specified.